Learning Technology

Level Up Your Customer Service With Gamification

Luckily, customer service procedures are shifting away from traditional paradigms. By incorporating gamification, the experience can be more satisfying of customers and employees alike, improving the experience at every level.
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Learning Technology

Rich Media Is Pushing the Training Boundaries

While these rich media techniques are often considered cutting-edge, they are becoming more widely available. Here’s what you need to know about the learning technology and how it is pushing training boundaries.
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Learning Technology

Remote Training Tips

The workplace is evolving at a rapid pace. More companies are embracing flexible work arrangements and remote employees, both of which come with benefits and drawbacks. While employees that can work from home are often happier, training a geographically diverse team can be a challenge. After all, you can’t usually get them all in the same room for in-person training, and some remote workers may have learning needs that differ from on-site staff.
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Learning Technology

AI Can Add Value to an eLearning Program

Artificial intelligence (AI) is giving companies new options for examining various aspects of their organization. Often, AI technology can increase efficiency in a number of ways, including refining your learning and development (L&D) program.
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For more than 25 years, we’ve managed projects touching every element of learning and talent development.