Post COVID Customer Pain Points That Your Employees Need Training On
COVID-19 has had a dramatic impact on customers. Nearly everyone experienced a level of uncertainty. And many were faced with sudden financial hardships as employers closed or reduced hours. As time has passed, new customer pain points emerged. Many of these changes stemmed from shifting priorities, as well as the mental toll the pandemic took […]
Looking to Train Your Workforce? What’s Working Well – and What’s Not
When you need to train your workforce, finding an effective approach is often a priority. Understanding what does and doesn’t work in the current landscape is a must. That way, you can create a learning strategy that serves you and your employees well.
Clarity Creates eLearning Modules for Fortune 50 Health Benefits Company
Clarity helps a health benefits company create eLearning modules that will provide their salesforce with a solid foundation on the company’s sales tactics.
Back to Normal – Or a New Normal? How to Balance Local Health Guidelines and Your Team’s Needs
Ultimately, safety has to be the priority. In many cases, that means leaving behind certain practices of yesteryear to embrace something new. If you want to keep everything in balance, here’s what you need to know about navigating local health guidelines and meeting your team’s needs.
How Social Media is Evolving and Adapting Within Virtual Learning Programs
Not long ago, many people would have balked at the idea of using social media within a learning environment. The original focus of these platforms wasn’t on learning, instead concentrating on the sharing of information among families and friend circles. However, as time has passed, social media has evolved. It’s become a resource for information, […]
The Rise of MOOCs, Micro-Credentialing and Higher Education’s Role in Bringing Them Together
While massive open online courses (MOOCs) and micro-credentialing aren’t technically new, they quickly rose to prominence during the pandemic. Once COVID-19 began impacting the workforce, many professionals turned to online resources to further their capabilities. In some cases, this was to substitute for training they weren’t currently able to get at work. In others, it […]
Strategies for Reopening Safely: Effective Ways the Travel, Leisure and Transportation Industries Are Utilizing eLearning
Both the leisure and transportation industries are fairly unique. Often, companies require a wide range of skillsets, many of which don’t cross over easily within their workforce. Plus, leisure companies are largely public-facing, something that’s been a hurdle during COVID-19. While that isn’t the case with transportation, many employees do have a lot of contact […]
As Customers Start to Schedule Their Getaways Again – How Do You Get Your Team Hired, Onboarded, and Trained Effectively?
During the pandemic, the travel, leisure, and hospitality industries ground to a near halt. Many companies were not allowed to operate for several months, and even as reopenings move forward, many had their maximum capacities limited. Couple that with many customers canceling their plans, either out of necessity or concern for their health, and the […]
CLARITY ASSISTS FORTUNE 500 COMPANY WITH CRITICAL TRAINING REQUIREMENT
The Challenge Helping a Fortune 500 Company Serve Customers Better The client is a leading Fortune 500 company that is dedicated to serving their customers better. They were preparing to launch a new division that would be responsible for customer service. Quickly Training a Large Workforce for a New Division The company needed to find […]
Experiential Learning Is Changing the Way Businesses Develop Their Teams
When people think of learning, they often focus on knowledge acquisition. Furthering a person’s understanding of a topic by exposing them to more about it on an intellectual level is the foundation of many classic training approaches, and with good reason, as it can be quite effective. The issue is, knowledge isn’t always the issue. […]
Instructional Design Theories That Have Aged Well
The world of instructional design is certainly ever-evolving, particularly when it comes to implementing new technologies. However, some of the approaches of yesteryear haven’t lost their relevance. Instead, they remain an integral part of instructional design theory, at least in some form. If you are curious about instructional design methods that have aged at least […]
The Future of Artificial Intelligence in Higher Education
Artificial intelligence (AI) has been making waves for years, at times fundamentally altering how we approach tasks or ideas. While people envision the bulk of the impact as it pertains to technology and data processing, AI has also made its mark in the higher education sector.