---
title: "Air-Weigh Improves Post-Sale Support to Customers"
url: "https://clarityconsultants.com/insights/air-weigh-improves-post-sale-support-to-customers/"
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primary_entity: "Air-Weigh Improves Post-Sale Support to Customers"
citation_value: "Published on Clarity Consultants; canonical URL https://clarityconsultants.com/insights/air-weigh-improves-post-sale-support-to-customers/."
last_updated: "2026-04-02T17:19:24-05:00"
---

<h1>Air-Weigh Improves Post-Sale Support to Customers</h1>

<h2>Clarity Delivers Weighty Solution to Transportation Scale Company</h2>

<h3><strong>Challenge</strong></h3>

Air-Weigh, a technology solutions provider for the transportation industry, needed to improve the manuals for its post-sales support. Air-Weigh is a small, agile company and did not have the in-house expertise to make the necessary improvements.

<h3><strong>Opportunity</strong></h3>

Air-Weigh asked Clarity Technical Communications to provide a cost-effective solution for its documentation needs. Clarity provided three prescreened technical writers whose skill sets were a good match and Air-Weigh selected the technical writer that best suited its needs.

<h3><strong>Results</strong></h3>

Clarity’s consultant completely reorganized Air-Weigh’s customer documentation, rewrote the installation and operation instructions to increase clarity, and added technical illustrations to increase comprehension and visual appeal. The end result was a library of updated manuals that better reinforced Air-Weigh’s brand and clearly communicated that brand to customers.

<h3>Clarity enabled the client to:</h3>

• Provide improved post-sales support to its customers.

 • Augment its existing staff with technical writing expertise.