InsightsKnowledge that generates results
A FORTUNE® 50 retailer wanted to increase its management bench strength by increasing its pool of qualified store manager candidates. The client requested assistance with the development of a new training program that would leverage some existing content with a highly interactive format.
A leading car rental company needed to improve its vehicle maintenance operations, which would support the company’s overall cost-effectiveness initiatives and improve its customer service.
A leading public utilities company was updating its outage management system. Once the software upgrade was complete, the technical job aids and training manuals needed to be refined and updated with the latest information for existing and new employees to access.
AAA, the world’s largest emergency road service provider and the nation’s largest travel agency, started a large training initiative to support the many changes that the organization had launched.
Pfizer, one of the world’s largest research-based pharmaceutical firms, needed assistance with its clinical studies documentation.
A FORTUNE®50 financial services company restructured its technology information group, a large division, to improve customer focus. Clarity provided a change management consultant with experience in the financial services industry.
Starwood Hotels and Resorts Worldwide, Inc. (Starwood) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations. Clarity’s consultant had the expertise needed to assess the existing training materials and recommend appropriate enhancements.
A pioneer in providing online information resources, LexisNexis had a knowledgeable instructional design team, focused mainly on internal corporate training. The team had neither the time nor the resources to assess and upgrade vital customer-facing product training, which lacked standard instructional design components.
Turner Broadcasting System, Inc. needed to update its performance management system. Successful implementation of the new system required significant updates to the related training module, which had to be completed in time to train employees to set and manage their goals for the upcoming year.