InsightsKnowledge that generates results
An industry leader in business software initiated several projects, including designing and developing new sales processes and sales training programs.
PLS Financial Services®, one of the largest organizations in the check cashing industry, wanted to train its employees how to complete federal and state tax forms, so it decided to convert its existing instructor-led training to a self-paced eLearning format.
McDonald’s Corporation (McDonald’s), the world’s largest chain of fast food restaurants, implemented a new learning content management system (LCMS), but needed to develop new templates, style sheets, and writing guidelines to facilitate migrating content to the new system.
CA Technologies, an industry leader in information technology (IT), needed to migrate a large document set from FrameMaker® to AuthorIt® after acquiring a business group.
A global pharmaceutical company needed to streamline its product launch process to improve its time to market. Management realized that redesigning the process would improve workflow, facilitate communications across departments, and reduce product launch costs.
A FORTUNE® 500 financial services company merged with the wealth management division of another financial services company and needed to train its newest employees on the company’s core trading system.
Air-Weigh, a technology solutions provider for the transportation industry, needed to improve the manuals for its post-sales support. Air-Weigh is a small, agile company and did not have the in-house expertise to make the necessary improvements.
A leading international insurance company’s vigorous growth had caused many of its policies and procedures to become outdated and inconsistently formatted.
AAA, the world’s largest emergency road service provider and the nation’s largest travel agency, wanted to reduce travel costs by converting its five-day instructor-led training for Department of Motor Vehicles (DMV) agents to a blended learning format.
Unified Grocers, the largest retailer-owned wholesale grocery cooperative in the western United States, wanted to distribute mission-critical company information online. Management decided to use SharePoint® to implement this strategy.
ValleyCrest Companies, the largest integrated landscape services provider in the country, initiated a substantial project to improve productivity by applying the principles of lean production. The project goal was to eliminate waste in the company’s business processes.
Granite Construction (Granite), one of the largest civil contractors and construction material producers in the United States, wanted to get its managers up-to-speed on the latest in leadership development training.
AlliedBarton Security Services (AlliedBarton), the largest American-owned security officer services company, wanted to convert its instructor-led training programs to an eLearning format so that training would be accessible to employees across the country.
A technical writer was needed to write new online help for a leading waste services company that upgraded its internal technology systems with new software.
A leading waste services company was installing a new procurement software system that required instructor-led training at numerous sites across the United States.
A FORTUNE® 500 juvenile products retailer needed management training materials specific to the company’s culture.
Pfizer, one of the world’s largest research-based pharmaceutical firms, wanted to roll out team building classes. Management recognized that success came from working together as a global team to serve customers.
An international health information management systems provider needed to update its call center software. The software helped the company respond to customers’ service and support questions.
A FORTUNE® 500 packaged foods company required training to support its hiring efforts. The training needed to address the company’s new selection process, basic interviewing techniques, and legal aspects of making hiring decisions.
Chiquita Brands International (Chiquita), a global food product marketer and distributor, was implementing a new human resources (HR) system. The company had planned to roll out the system in several phases, but it did not have the internal resources needed to deliver training support for the system implementation.
CUNA Mutual Group, a global provider of financial services and insurance products to credit unions, had a complex new hire training program that needed fine-tuning.
CUNA Mutual Group, a global provider of financial services and insurance products to credit unions, initiated a large systems project to automate many tasks that were normally completed manually for customers. This large-scale project involved several subprojects, including technology development, job redesign, and training support.
A leading acrylics manufacturer had implemented an SAP upgrade to its enterprise resource planning software. As part of the implementation, training was developed and deployed across the company.
A global sanitation supply company needed an interactive video to provide its sales force with technical and soft skills training.
Ferrellgas, the second largest propane distributor in the United States and Puerto Rico, chose to update its customer service and enterprise resource planning (ERP) system to the most recent version.