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Ann – Technical Writer

IndustryBanking and Finance
Job CategoryContent Development & Management

Anne is a technical writer with 15 years’ experience documenting procedures in a variety of industries, including Financial Services, Insurance, Information Technology and High Tech. She has a bachelor’s degree from the University of Pennsylvania and is certified in UNIX System Administration and UNIX/C/C++ Programming.

  • At a financial services company, Ann wrote detailed descriptions of back-end system processes for defined benefit checks. Created diagrams in Visio to reference these descriptions.
  • At an insurance company, Ann wrote two instruction manuals for accident and health claims processing training.
  • At a financial services company, Ann wrote more than 50 procedures detailing data feeds and data conversion for the pension administration website.
  • At a technology company, Ann wrote an operations manual for business services documenting departmental procedures and infrastructure descriptions.
  • At an information technology company, Ann wrote and resolved trouble reports for global telephony mainframes.
Education/Technical skill
  • BA, Design of the Environment, University of Pennsylvania
  • Certificate, UNIX System Administration, Pennsylvania State University
  • Certificate, UNIX/C/C++ Programming, Pennsylvania State University
  • Proficient in Microsoft XP, Solaris, Visio, Sharepoint and HTML
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